Shipping & Returns


Due to COVID-19, Australia Post is experiencing a high volume of parcels which may cause possible delay to your order. 

Shipping is free for all Australian orders over $85 

Shipping rates are as follows: 

Country  Regular Express 
Australia $8 AUD $12 AUD
New Zealand $12 AUD $15 AUD
The U.S.A. $15 AUD $20 AUD
Asia-Pacific $15 AUD $20 AUD


Incorrect or Faulty Products

If the item you have received is incorrect, damaged or faulty, please send us an email at within 30 days of purchase. Please write to us with the details of your issue and supply accompanying photos. We will get back to you as soon as possible to confirm whether you are able to receive a full or partial refund or an item replacement. 

We follow your custom instructions very carefully. If your item contains a mistake, we will provide a replacement item for you, free of any charges or shipping costs. 

However, we are unable to make any amendments to items that are not faulty. Please ensure your order details and spelling of names are correct before confirming your purchase. As each item is made-to-order, we are unable to accept returns or refunds for non-faulty designs.

Please refer to our size guide to ensure you order the correct size bandana for your dog. 

Missing items

We do everything possible to ensure that your item arrives on time and in good condition. In the unlikely case that your item has not been received or goes missing, please send us an email at so we can arrange a replacement for you.