FAQ

How long does it take?
Orders are dispatched within 1-3 business days. We will notify you once your order has been shipped.
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Are the bandanas washing machine friendly?
Yes! Simply machine wash in cold water and avoid tumble drying. We use durable fabric paint that has been tried and tested through multiple machine washes, so your dog's bandana is durable and easy-to-care for. 
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Can I make a bandana for my cat?
Absolutely, feline friends are most welcome. Please go with the XS bandana for the purr-fect fit. 
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Where do you ship to?
We are shipping worldwide. Shipping is free within Australia for all orders over $85. Please refer to the shipping & returns page.
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I'm Melbourne-based. Can I pick up my order?
Certainly. You can pick your order up from our home-studio in North Melbourne. Please select the 'pick up' option upon check out and wait for us to confirm a pick up time. Please ensure you are following Victoria's 5km radius travel restrictions. 
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Is your packaging compostable?
Yes! Your order will arrive in a compostable mailer bag. Orders are wrapped in acid-free tissue paper using soy-based ink, protected by a compostable cardboard box. We are proudly part of noissue's Eco-Packaging Alliance.
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I don't have a dog, but can I get a pet portrait of my pet iguana?
For sure! We want to draw everything and anything. Head over to the portrait page for more details. 
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